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How can we help?

Answers to the questions we hear most. Still stuck? Our team answers within a working day.

Shipping

How much is shipping?

Free on orders over $75 to anywhere in the US. Under that it is a flat $6. Express (1 to 2 days) is $14.

How long does it take?

Orders placed before 1 pm PT leave our Portland warehouse the same day. Standard shipping takes 2 to 5 working days.

Do you ship outside the US?

We ship to Canada, the UK and the EU. Duties are included in the price at checkout, so there is nothing to pay on delivery.

Returns

What is your return policy?

Return any pair within 60 days for a refund, even if you have worn them outside. We would rather you have a pair you love.

How do I swap a size?

Start a return, choose "exchange", and we send the new size the same day. Size swaps ship free both ways.

When will I get my refund?

Within 5 working days of the pair reaching us. You will get an email when it is on its way back to your card.

Resole

Which shoes can be resoled?

Court 78. Its sole is stitched on, so we can cut the stitch, fit a new sole and stitch it again by hand in Elche.

How much is it, and how long?

It costs $45 a pair including shipping both ways, and takes about 14 days door to door.

How do I send them?

Ask for a resole label from our team, put the pair in any box and drop it at a post office. We email you when they are on their way home.

Care

Hands cleaning a knit sneaker with a soft brush over a bowl of soapy water
How do I clean knit shoes?

Brush off dry dirt, then wash by hand in cool water with a little mild soap and a soft brush. Stuff with paper and let them air dry.

Can they go in the washing machine?

Mini Daily can, on a cold cycle in a laundry bag. For adult shoes, hand washing keeps the foam and glue lines in shape for longer.

How do I look after leather?

Wipe Court 78 with a damp cloth and use a leather balm every few months. Let it dry away from radiators.

Orders

Can I change my order?

Within an hour of ordering, yes. Contact us with your order number and we will change the size, colour or address.

Which payments do you take?

All major cards, Apple Pay, Google Pay and Shop Pay, including paying in four instalments.

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